PRIVACY POLICY AND PROTECTION OF PERSONAL INFORMATION
Jane's ("the Provider", "we", "us", or "our") is committed to protecting your privacy and complying with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.janes.co.za and use our services.
Last updated: 24 June 2026.
INFORMATION WE COLLECT
Personal Information for Orders:
When you place an order through our e-commerce platform, we collect the following information necessary to process and deliver your purchase:
• Full name
• Email address
• Contact telephone number
• Delivery address
• Age verification (to confirm 18+ status)
Membership Information:
As a private members' club, we collect and store:
• Membership verification details
• Login credentials (your membership passcode)
• Purchase history
• Communication preferences
Payment Information:
All payment card details are processed securely by Adumo Online Internet Payment Gateway. Jane's does not store, process, or have access to your complete credit card information at any time. Only transaction confirmation data is retained for record-keeping purposes.
Browsing Information:
When you casually browse our Website without placing an order, we automatically collect:
• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referral source
This information is aggregated and used solely to analyze website traffic, improve user experience, and optimize our Content. We do not collect email addresses or personally identifiable information during casual browsing.
HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
• Processing and fulfilling your orders
• Verifying membership eligibility and age requirements
• Communicating order confirmations, shipping updates, and delivery information
• Providing customer support and responding to inquiries
• Maintaining secure access to members-only areas
• Complying with South African legal and regulatory requirements
• Improving our website functionality and user experience
• Preventing fraud and ensuring transaction security
DATA STORAGE AND SECURITY
Your personal information is stored in a managed, encrypted cloud database (Supabase). We implement security measures including:
• Encrypted data transmission (SSL/TLS) and encryption of data at rest
• Row-level security, so member records are accessible only to our application server and never to anonymous website visitors
• Restricted administrative access to personal information
• Ongoing security review and prompt remediation of issues we identify
However, we cannot guarantee absolute security of data transmitted over the Internet. The User acknowledges that they use the Website and transmit information at their own risk. We are not responsible for security breaches occurring on the User's personal devices due to inadequate virus protection or spyware.
INTERNATIONAL DATA TRANSFER
Our cloud database and hosting providers (including Supabase and Vercel) store and process information on servers located outside South Africa, currently in the United States. By providing your personal information and using our services, you consent to your information being transferred to, stored, and processed in these jurisdictions. We take reasonable steps to ensure our service providers maintain a level of protection consistent with POPIA's requirements for the transborder flow of personal information (section 72).
INFORMATION SHARING WITH THIRD PARTIES
We do not sell, rent, or share your personal information with third parties for marketing purposes. We only share limited information with trusted third parties as necessary to fulfill our services:
Delivery Partners:
We share your delivery address and contact telephone number with courier and delivery services to complete order shipment. No other personal information is disclosed.
Payment Processors:
Payment card information is processed directly by Adumo Online Payment Gateway. Please review their privacy and security policies at adumoonline.com.
Service Providers (Operators):
We use trusted providers to run our website and communicate with you — including our cloud hosting and database provider (Supabase and Vercel), our transactional email provider, and the WhatsApp messaging platform we use to send order and delivery updates. These providers process personal information on our behalf and only as needed to provide their service.
Legal Compliance:
We may disclose personal information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Jane's, our members, or others.
YOUR RIGHTS UNDER POPIA
As a data subject under POPIA, you have the right to:
• Access your personal information held by us
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Object to the processing of your personal information
• Request export of your data in a portable format
• Withdraw consent for processing (where consent is the legal basis)
To exercise any of these rights, please contact us via WhatsApp at +27 69 505 4655 or email us at the contact address provided. We will respond to your request within a reasonable timeframe as required by POPIA.
MARKETING COMMUNICATIONS
We send transactional messages (such as order confirmations and delivery updates) by email and WhatsApp because they are necessary to fulfil your order. We will only send marketing or promotional messages where you have consented, and you may opt out of marketing at any time by contacting us on WhatsApp at +27 69 505 4655.
DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are retained in accordance with South African tax and accounting regulations.
COOKIES AND TRACKING TECHNOLOGIES
Our Website may use cookies and similar tracking technologies to enhance user experience and analyze website usage. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.
CHILDREN'S PRIVACY
Our services are strictly intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from someone under 18, we will delete such information immediately.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. Changes will become effective upon posting to this Website. We encourage you to review this Privacy Policy periodically. Your continued use of the Website after changes are posted constitutes acceptance of the updated Privacy Policy.
CONTACT US
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact:
Jane's
Unit B3, Salt Orchard, Corner Briar Road & Yew Street
Salt River, Cape Town, South Africa
WhatsApp: +27 69 505 4655